Terms of Service
These terms govern your use of mysite-name's car detailing services across England. Please read them carefully before booking any services to ensure a clear understanding of our operations, customer responsibilities, and the detailing process.
1. Service Agreement
By booking detailing services with mysite-name—whether through our website, telephone, or in-person—you agree to these terms. Our automotive detailing services operate in compliance with relevant UK industry standards and environmental regulations.
We provide professional vehicle detailing, protection treatments, and aesthetic enhancements through our qualified technicians across England, addressing various automotive care needs from maintenance cleaning to comprehensive paint correction.
2. Service Scope and Realistic Outcomes
Our services include paint correction, ceramic coating application, interior deep cleaning, and various protection treatments. We focus on enhancing your vehicle's appearance and providing protective benefits using professional techniques and premium products.
While we provide expert detailing services, the final results can be influenced by your vehicle's existing condition, paint thickness, and previous treatments. We provide realistic assessments before commencing work.
3. Customer Responsibilities
To ensure optimal detailing results and efficient service, customers agree to:
- Disclose any known vehicle issues or previous damage
- Remove personal belongings from the vehicle before service
- Inform us of any existing warranties or specific care requirements
- Provide accurate vehicle information and service history
- Communicate any specific concerns or desired outcomes
Preparation and clear communication help us deliver the best possible results for your vehicle.
4. Vehicle Assessment and Quotations
All vehicles undergo initial assessment to evaluate their condition and determine the appropriate detailing approach. We provide detailed quotations explaining the recommended services, expected outcomes, and transparent pricing before commencing work.
Additional work identified during the detailing process will be communicated immediately with updated pricing and require your approval before proceeding.
5. Vehicle Condition and Limitations
Detailing involves enhancing and protecting your vehicle's existing condition. While we can significantly improve appearance, we cannot restore damaged components to new condition or reverse certain types of deterioration like clear coat failure or deep physical damage.
We provide honest assessments of what can be achieved and may recommend additional specialist services for certain types of damage beyond detailing scope.
6. Service Duration and Scheduling
We provide estimated completion times for detailing services, but these may vary based on vehicle condition, complexity of work, and product curing requirements. Complex services like multi-stage paint correction with ceramic coating require adequate time for proper application and curing.
We maintain communication regarding progress and will inform you of any significant changes to expected completion times.
7. Payment Terms and Fees
Detailing fees are payable upon vehicle collection or as arranged in advance for larger projects. We accept various payment methods including cash, card payments, and bank transfers. A deposit may be required for bookings exceeding £500 or requiring multiple days.
Storage fees may apply for vehicles left uncollected for more than 2 business days after completion notification without prior arrangement.
8. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled without charge with at least 48 hours' notice. Late cancellations may incur a fee if materials have been prepared specifically for your booking or if the allocated time cannot be rebooked.
We understand that circumstances change and will always try to accommodate reasonable requests for rescheduling.
9. Warranty on Products and Workmanship
We provide warranties on applied products (such as ceramic coatings) as per manufacturer specifications and on our workmanship for a specified period. Warranty terms vary by service and will be clearly outlined in your service documentation.
Warranties require proper vehicle maintenance and may require evidence of recommended aftercare. They do not cover damage from accidents, improper washing techniques, or environmental factors beyond normal expectations.
10. Technician Expertise and Specialisation
Our detailing technicians receive ongoing training in the latest techniques and products. They specialise in different aspects of vehicle care from paint correction to interior refurbishment, ensuring comprehensive expertise for your specific needs.
Complex projects may involve multiple specialists to ensure each aspect of your vehicle receives appropriate attention and care.
11. Products and Material Usage
We use professional-grade detailing products selected for their performance and reliability. From cleaning solutions to ceramic coatings, all materials are chosen based on proven results and compatibility with different vehicle surfaces.
Product selection may be adjusted based on your vehicle's specific requirements and desired outcome, with any significant changes communicated and approved.
12. Vehicle Storage and Security
We provide secure indoor storage for vehicles during multi-day detailing services. While we take all reasonable precautions to protect your vehicle, we cannot accept responsibility for damage from circumstances beyond our reasonable control.
We recommend removing valuables before service and can provide secure storage for essential items if necessary during the detailing process.
13. Aftercare and Maintenance Requirements
Many of our services, particularly protective coatings, require specific aftercare to maintain their effectiveness and warranty coverage. We provide detailed aftercare instructions and recommended maintenance schedules tailored to your specific treatments.
Proper aftercare significantly extends the life and effectiveness of detailing treatments and protective coatings.
14. Complaints and Resolution Process
We aim for complete customer satisfaction with our detailing services. If you have concerns about any aspect of our work, please notify us within 7 days of service completion. We will address legitimate concerns promptly through our established resolution process.
Most concerns can be resolved through communication and, if necessary, additional attention to specific areas of concern.
15. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our detailing services, contact us at: [email protected].