Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our car detailing services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our detailing services, including your name, contact details, vehicle information (make, model, registration), service preferences, and before/after photographs for quality documentation. Payment information is processed securely through our payment providers.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver premium detailing services and includes:
- Processing service bookings and managing appointments
- Maintaining vehicle service history and treatment records
- Communicating service progress and completion updates
- Managing billing and payment processing
- Documenting work quality with before/after photographs
- Providing aftercare advice and maintenance reminders
We handle your information responsibly, using it solely for your vehicle detailing requirements and studio administration.
3. Vehicle Service Documentation
We maintain detailed records of all detailing services, treatments applied, and products used on your vehicle. This information helps us provide consistent care and appropriate recommendations for future maintenance needs.
Service documentation is shared only with detailing staff directly involved in your vehicle's care and is used to ensure treatment compatibility over time.
4. Vehicle Photography and Media
We routinely take photographs of vehicles before, during, and after detailing services for quality control, progress tracking, and with your consent, for marketing purposes. All photographs used publicly have registration plates obscured unless specific additional consent is provided.
You may opt out of photography at any time, though this may limit our ability to document work quality and track vehicle condition over multiple visits.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and vehicle information. All customer data is stored on encrypted systems with access limited to authorised staff. Physical documents are securely stored and shredded when no longer needed.
Our detailing team follows strict confidentiality agreements regarding customer information and vehicle service history.
6. Product and Treatment Records
We maintain records of specific products, coatings, and treatments applied to your vehicle. This information is crucial for ensuring compatibility between subsequent treatments and providing accurate aftercare advice.
Treatment history helps us advise on maintenance schedules and protect your investment in ceramic coatings and other protective treatments.
7. Legal Basis for Processing
By using our detailing services, you consent to us processing your information as outlined in this policy. This includes processing necessary for delivering our services, maintaining treatment history, and customer communication.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for service fees, coating manufacturers for warranty registration, and specialist subcontractors for specific detailing procedures.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and vehicle data for as long as necessary to fulfil our services and legal obligations. Detailing records are typically maintained for 5 years to support warranty claims and provide service continuity, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025